Introduction

IRISA/Direct is the maintenance contract offered by DATAMEDIA to its IRISA software products customers. DATAMEDIA has set out the contract in a manner so as to meet the expectations of its customers. This contract is a three-option service offering entire or part access to support services.

Description

Under certain conditions, the same contract may be extended to several IRISA configurations and consequently adapted to centralised support. The first subscription to IRISA/Direct is due within 60 days of delivery of the IRISA/RT license for the customer configuration. In case of a subscription made after this period or if an interrupted subscription is taken up again, please consult DATAMEDIA for the ways of subscribing.

If an IRISA configuration covered by a IRISA/Direct maintenance contract is modified or enlarged, the subscription fee is increased for the remaining period depending on the new configuration.

For further information, please consult DATAMEDIA, ask for and read the available «  Maintenance Contract of DATAMEDIA’s software products. »

 

IRISA/Direct service is a yearly subscription priced as a percentage of the license fee for the specific configuration. Subsequently, the IRISA/Direct subscription is invoiced at the beginning of each period and re-calculated each year according to the price index.

IRISA/Direct is a three-option contract offering entire or part access to support services proposed by DATAMEDIA :

·          IRISA/Direct Standard
access to corrective and on line support services

·          IRISA/Direct Evolution
access to corrective and updating support services

·          IRISA/Direct Premium
access to corrective, updating and on line support services

 

Corrective support

This service consists of putting corrections and new minor versions for the IRISA products covered by the contract at the users’ discretion. A login and a private password are provided for consulting the DATAMEDIA Internet servers and downloading some corrections or possible improvements.

These servers can be accessed 24/24 from anywhere in the world, except in the case of an exceptional maintenance operation

The service offers its subscribers a double guarantee :

·          No deadline expiration

·          Preventive maintenance management of the site via regular downloading of useful corrections and improvements

Updating support

This service is implemented to automatically and as soon as available deliver all new major versions of the IRISA products covered by the contract during the subscription period : new functions, new media support, new peripheral support, new platforms support or new operating systems support.

The updating support offers the following guarantees :

·          An up-dated site

·          The investment in Irisa is kept up-to-date as the system envolves and new features are added

·          The security of fixed costs

On line support

This service enables two identified customers to contact by telephone and/or e-mail IRISA’ s specialists who are conversant in dealing with all kinds of media, environments, platforms and architectures.

The On line support offers its subscribers the following guarantees :

·          Any problem faced is registered

·          They are helped in diagnosing an abnormal operation

·          They are helped in installing and implementing IRISA software products.

This service is open from Monday to Friday, from 9 a.m. to 12 a.m. and from 2 p.m. to 5 p.m. Extensions of coverage up to 24/24 and addition of extra customers are possible : please consult DATAMEDIA for extra information.